Follow-up care after you return home
A cross-border episode of care does not end at the hospital door. This is what we close out after you fly home.
Before you leave the hospital
We read the discharge instructions with you in English, check the medication list and the wound or activity instructions, and confirm which documents are still outstanding. If a report is not ready at discharge, we record who will issue it and how it will reach you.
- Discharge summary and medication list
- Imaging and laboratory results, with dates
- Written English explanation of the consultation
- The named contact for remote follow-up
After you are home
We deliver the complete document set, request any missing item from the hospital, and arrange a remote follow-up with the treating team where the department offers one.
We translate the physician’s answers into plain English and keep them with your case file, so you do not have to retell the history each time. Your physician at home remains responsible for your ongoing care; we do not diagnose, prescribe or adjust treatment.
What we do not promise
We do not guarantee that a remote follow-up is technically available at every hospital, that a report will be issued in English, or that any particular outcome will follow. Where a hospital cannot provide something, we say so before you travel.
What our coordinators actually do
This guide explains the system. The work below is what we carry out for you.
- We read and translate your records, then name the department we would approach.
- We request a written scope from the hospital before anything is booked.
- We arrange appointments, interpretation, accommodation and transfers.
- We accompany you on site and stay reachable for follow-up after you return home.
Questions about this topic
Who do I contact if a document is missing?
Can my doctor at home speak to the hospital?
Do you provide medical advice after I return?
What we do not promise
We do not publish prices, promise shorter waits, guarantee outcomes, or claim hospital endorsement. Clinical decisions belong to the hospital physicians. A directory match is a data cross-match, not an accreditation: we request written confirmation from the hospital international department before any travel is booked.
Send us your records. We will tell you what is realistic.
Tell us your condition, your preferred city and what you have already been diagnosed with. A coordinator will reply in writing with the departments we would approach, the records still needed, and the limits of what can be arranged.